Effective Date: February 27, 2026
Pin Oak Service Center (“we,” “us,” or “our”) operates the website pinoakservicecenter.com. This Privacy Policy explains how we collect, use, and protect your information when you visit our website or use our services.
Information We Collect
Information You Provide
We may collect personally identifiable information — such as your name, email address, phone number, and other details — when you voluntarily submit it through our website. This includes:
- Contact and scheduling forms: Name, phone number, email address, and details about the service you need.
- Career applications: Name, contact information, and any details you include in your application.
- Online payments: When you use our online payment portal, your payment is processed through a gateway provider (eProcessingNetwork) and is not stored or processed on our servers.
Information Collected Automatically
When you visit our website, certain information may be collected automatically, including:
- IP address and browser type
- Pages visited and time spent on the site
- Referring website or search terms
- Device type and operating system
How We Use Your Information
We use the information we collect to:
- Respond to service inquiries and schedule appointments
- Process online invoice payments
- Evaluate career applications
- Improve our website and user experience
- Communicate with you about your vehicle or equipment service
- Follow up after correspondence (phone, email, or form submission)
We Do Not Sell Your Information
We do not sell, trade, or otherwise transfer your personally identifiable information to outside parties. This does not include trusted third parties who assist us in operating our website or servicing you, so long as those parties agree to keep this information confidential.
Cookies
Our website uses cookies — small text files stored on your device — to help us understand and save your preferences for future visits, compile aggregate data about site traffic and interaction, and ensure the site functions properly. These include:
- Essential cookies: Required for basic site functionality such as form submissions and navigation.
- Analytics cookies: Help us understand how visitors use our site so we can improve it. These cookies collect information anonymously.
Most web browsers allow you to control cookies through their settings. You can choose to have your computer warn you each time a cookie is being sent, or you can choose to turn off all cookies. Disabling cookies may affect your ability to use certain features of our website.
Third-Party Services
Our website uses the following third-party services, each governed by their own privacy policies:
- Google reCAPTCHA: Protects our forms and payment verification from spam and abuse. Subject to the Google Privacy Policy and Terms of Service.
- Google Maps: Displays our location on the Contact Us page. Subject to the Google Privacy Policy.
- Google Analytics: Helps us understand website usage patterns. You may opt out using Google Ad Settings or the Network Advertising Initiative opt-out page.
- eProcessingNetwork: Processes online invoice payments securely. All transactions are processed through this gateway provider and are not stored or processed on our servers.
Data Security
We take reasonable measures to protect your personal information from unauthorized access, use, or disclosure. Our website is scanned on a regular basis for security vulnerabilities and uses SSL encryption (HTTPS) to secure all data transmitted between your browser and our server. However, no method of transmission over the Internet is 100% secure, and we cannot guarantee absolute security.
Data Breach Notification
In the unlikely event of a data breach, we will notify affected users via email within 7 business days of becoming aware of the breach.
Data Retention
We retain personal information submitted through our forms for as long as necessary to fulfill the purpose for which it was collected, such as completing a service request or processing a payment. You may contact us at any time to request deletion of your information.
CAN-SPAM Act Compliance
If at any time you would like to unsubscribe from receiving future emails, you can email us at the address below and we will promptly remove you from all correspondence.
Children’s Privacy
Our website is not directed at children under the age of 13, and we do not knowingly collect personal information from children.
Links to Other Websites
Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those sites. We encourage you to review the privacy policy of any website you visit.
Changes to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with a revised effective date.
Contact Us
If you have questions about this Privacy Policy or how we handle your information, please contact us:
Pin Oak Service Center
97 Kreider Lane, Manheim, PA 17545
Phone: (717) 898-2401